Legal
Privacy Policy
At The Unique Piece, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Last Updated: January 19, 2026
Data Controller
For the purposes of applicable data protection laws, Perena Trading FZCO, registered in Dubai, United Arab Emirates, acts as the data controller in relation to the personal data processed through the Platform.
Business location: Dubai, United Arab Emirates
Contact: support@theuniquepiece.ae
Applicable Data Protection Laws
We process personal data in accordance with applicable data protection laws, including:
- The UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its implementing regulations
- Where applicable, the EU General Data Protection Regulation (GDPR) for users located in the European Economic Area
Personal Data We Collect
We collect only the personal data necessary to operate the Platform and provide our services.
A. Identity & Account Data
- First and last name
- Username or account identifier
B. Contact & Delivery Data
- Email address
- Phone number
- Billing and delivery addresses
- Delivery coordination details
C. Transaction & Marketplace Data
- Order details and transaction history
- Items bought or sold on the Platform
- Communications relating to orders or disputes
D. Seller-Specific Data
- Payout and settlement details
- Identity verification (where required)
- Seller performance and compliance history
E. Financial Data
- Payment information processed by third-party providers
- We do not store full payment card details
F. Technical & Usage Data
- IP address
- Device and browser information
- Log data and usage analytics
- Cookie and tracking data
How We Use Your Personal Data
We use your personal data only where permitted by law and for the following purposes:
Order Fulfilment
Processing purchases and sales, managing escrow payments, coordinating delivery, and completing transactions.
Customer Support
Managing accounts, responding to inquiries, handling disputes or claims, and providing operational updates.
Marketplace Operations
Enabling buyer–seller interactions, seller payouts, fraud prevention, platform security, and compliance.
Service Improvement
Analysing usage to improve functionality, performance, and user experience.
Marketing Communications
Sending updates, recommendations, or offers where you have provided consent. You may opt out at any time.
Communications
We may contact you by email, phone, SMS, or messaging applications such as WhatsApp where you have initiated contact, requested support, submitted a listing, or otherwise consented to such communication.
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal or regulatory obligations
- Legitimate business interests (such as fraud prevention, platform security, and service improvement)
- Your consent, where required (e.g. marketing communications)
Seller Verification & Compliance
Where required for legal, regulatory, or platform safety reasons, we may collect and process seller verification or compliance-related information.
- Such data is used solely for compliance, fraud prevention, and platform integrity.
- Verification data may be retained after account closure where required by law or for dispute resolution.
- Information may be disclosed to regulators or authorities where legally required.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure the Platform functions correctly and securely
- Enable essential features such as account access and checkout
- Improve performance and user experience
- Understand how users interact with the Platform
We use the following categories of cookies:
Strictly Necessary
RequiredRequired for the Platform to operate. Cannot be disabled.
Performance & Analytics
OptionalHelp us understand usage patterns and improve functionality.
Functional
OptionalRemember user preferences and enhance the user experience.
Marketing
OptionalUsed to deliver relevant content or measure campaign effectiveness.
Where required by law, non-essential cookies are used only with your consent. You may manage your preferences through our cookie banner or browser settings at any time.
Automated Decision-Making
We may use basic automated tools to support platform safety and efficiency, such as spam filtering, fraud flags, listing moderation support, or security monitoring.
Human review is applied where appropriate.
You may contact us if you would like further information.
Sharing Your Personal Data
We share personal data only where necessary and with trusted third parties, including:
Payment & Escrow Providers
We use trusted payment providers such as Stripe or equivalent regulated processors to process transactions securely. These providers may receive payment, identity, billing, and transaction-related information necessary to complete purchases, payouts, fraud prevention, and compliance checks.
Logistics & Delivery Partners
To coordinate item collection and delivery, logistics providers may receive relevant personal information such as names, phone numbers, delivery addresses, and scheduling details where necessary to complete the service.
Marketplace Transaction Parties
When a purchase occurs, buyer and seller details may be shared as reasonably necessary to complete the transaction, coordinate delivery, process payment, manage disputes, or comply with legal obligations.
Service Providers
Hosting, analytics, customer support, and technical services.
Professional Advisors
Legal, financial, or compliance support.
All third parties are required to handle personal data securely and in accordance with applicable data protection laws.
International Data Transfers
Some service providers may be located outside the United Arab Emirates. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Transaction and accounting records retained in accordance with legal requirements.
- Dispute and claim records retained until resolution and any applicable limitation periods.
- Marketing data retained until consent is withdrawn.
When data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Access to personal data is limited to authorised personnel and service providers on a need-to-know basis.
Your Rights
Depending on applicable law, you may have the right to:
Requests can be made by contacting us. We may need to verify your identity before responding.
Children's Data
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
This Privacy Policy was last updated on January 19, 2026. By using The Unique Piece platform, you acknowledge that you have read and understood this Privacy Policy.